Covid-19 Protocols
STRESS-FREE* RETURN HOME ANTIGEN AND PCR TESTING U.S., CANADIAN AND U.K. GUESTS
IF COVID-19 testing is required for your return home destination, it is now available in the town of Vieux Fort at a nominal fee. Please check with our front desk staff for details.
SAINT LUCIA ENTRY REQUIREMENTS
Saint Lucia COVID-19 Pre-Travel Protocols Removed on September 5, 2022
- Vaccinations and testing are not required to enter Saint Lucia.
- All guests 18 years and older simply present a completed Health Screening Form on arrival.
- Download your Health Screening Form here: www.stlucia.org/covid-19
- Visit www.stlucia.org/covid-19 for the latest island updates.
PARADISE PROTECTION PROTOCOLS AT OUR SECURE AND SPACIOUS RESORT
Our guests enjoy endless breezy areas for easy social distancing and relaxation on 85 oceanfront acres and one mile of beach. Stringent cleaning and sanitation practices (our Paradise Protection Protocols) are coupled with abundant public spaces (indoors, outdoors and oceanside) including 9 restaurants, 7 bars and 5 pools (2 adults only), the 50,000 square foot CocoLand Kidz Klub, the CocoLand Waterpark, the Surf Shack and the Paradise Beach Bar.
COCONUT BAY HASSLE-FREE CANCELLATIONS
Enjoy a Worry-Free booking experience and our lowest Premium All-Inclusive rates are guaranteed when you book on our website or with a member of our reservations team. All Taxes & Gratuities are included in rates, with No Resort Fees. Cancellations are Hassle-Free, rescheduling is a breeze and there’s never a change fee.
For arrival 1/3/22-12/20/22: Cancel up to 22 days in advance of travel for full refund. 2-night cancellation penalty applies for cancellations received 21 days (or less) in advance of arrival. Cancel 14 days or less days in advance of travel for 100% credit on future stay within 12 months.
For arrival 12/21/22-1/2/23: Cancel up to 45 days in advance of travel for full refund or 100% credit on future stay within 12 months. For Cancellations inside of 45 days, full cost of stay penalty.
NO Shows: Full cost of stay penalty, regardless of dates of travel. Cancellation confirmation must be received and acknowledged by a member of our reservations staff, in writing, regardless of dates of travel. NOTE: Reservations including airline tickets may incur fees/change penalties beyond our control and will be subject to applicable airline policies/restrictions. Some airfares may be non-refundable regardless of cancellation window.
All policies and procedures are subject to change.
Please contact one of our reservations offices for more information: from North America call 877-252-0304, from the UK and Europe call 44 (0) 1582 792 260, and from the Caribbean call 758-456-9999.
OUR MANAGEMENT AND STAFF
We have a 100% staff vaccination rate and all employees follow strict protection and sanitation guidelines and. All employees are screened daily for COVID-19 symptoms and have their body temperature tested daily.
GUEST ARRIVAL AND CHECK-IN
At Check-In you will receive our Breeze newsletter with all the activity schedules and information you may need during your getaway, this will replace all high-touch, in-room collateral.
To get you to your room – and the beach – even faster, we encourage you to take advantage of our Early Online Check-In at least 24-hours prior to your arrival.
BOOK WITH CONFIDENCE WITH OPTIONAL TRAVEL INSURANCE
We continue to do everything to provide you with peace of mind as you plan your getaway to our Peace of Paradise. In addition to providing Hassle-Free Cancellation policies and our Paradise Protection Protocols, you also have the option to purchase Travel Insurance when you reserve your hotel only or air & hotel package on our website.
LEGAL NOTICE
While we make every reasonable effort to provide a safe and sanitary environment and facilities for our guests in accordance with accepted medical and Government of Saint Lucia guidelines, there are no assurances of a completely “virus-free” environment. Aside from our efforts, the safety of all guests and staff is also highly dependent on ALL guests doing their part to act responsibly and respectfully and we ask that all guests be considerate and respectful towards others. In our discretion, guests who do not comply with protocols may be asked to leave the resort.
We work very hard to provide a safe guest environment but are compelled to advise all guests that the resort does not and cannot guarantee that a guest will not contract an illness during their stay with us, and each guest assumes the risk and effects of contracting the Covid-19 virus. Guests are also cautioned that limited medical facilities and services are available where the hotel is located, which could complicate any illness. Upon check-in, each guest will be required to sign a written acknowledgment that they UNDERSTAND AND ASSUME ALL RISKS associated with the Covid-19 virus, and FULLY RELEASE the Hotel and its affiliated parties from any and all liability or claims relating to Covid-19.
This Assumption of Risk and Covenant Not to Sue shall be LEGALLY BINDING. Should any guest or visitor bring a claim, suit or any other action in violation of this provision, the claim, suit or other action shall be DISMISSED WITH PREJUDICE (meaning permanently dismissed) and all costs of dismissal, including but not limited to reasonable attorneys’ fees and court costs, shall be borne by the party who wrongfully brought the claim, suit or other action in violation of this Assumption of Risk and Covenant Not to Sue.
Please appreciate that, without this Assumption of Risk and Covenant Not to Sue, it would be very hard for this resort to operate under the current circumstances, and that you are fully informed in making the best possible travel decisions for you and your loved ones.
A copy of the acknowledgment and release is available in advance upon request and guests will be asked to sign a waiver upon arrival on resort.